Terms & Conditions 2017-03-28T15:05:15+00:00

TERMS & CONDITIONS

Terms & conditions
We are a non smoking house. We do provide a very nice covered smoking area away from our other guests. We no longer accept visitors’ dogs at Arches. Please note we own a friendly cat named Bruce.
As many guests come for peace and quiet, or business, and because we can only accept two guests per room, we only take guests over the age of 18. For the same reason we do not accept hen nights and stag do’s.
If you are looking for family-friendly accommodation in Port Erin we recommend The Cherry Orchard, or The Falcon’s Nest.
All prices are per room per night bed and breakfast and based on two sharing.
Maximum occupancy per room is two people.
Noise
We have a strict policy regarding noise and reserve the right to require guests who behave inappropriately to leave without refund.
Deposits
A deposit equal to one night’s stay per room booked, is required to guarantee a reservation. Twenty-eight days notice of cancellation is required for refund. A £10 cancellation fee applies. Please note we are a small business and rely mostly on forward bookings, so cancellations can have a significant impact on us. If a cancellation occurs within 28 days of arrival the deposit will not be refunded. We strongly advise that you have travel insurance to cover you if you need to cancel.
TT (and other race weeks) terms and conditions
A 50% deposit is required at the time of booking. We require full payment 10 weeks before the date of arrival; for cancellations after 10 weeks prior to arrival, the deposit is non-refundable and you may be charged for the full amount owing if we are unable to re-let the rooms.
How To Pay Your Deposit and Balance
We are happy to accept Debit Card, Visa, Mastercard or Electronic transfer of funds for payment of the deposit and the balance. Where possible we prefer payment by debit card. We do not take Diners or American Express. We will need to see the card used to pay the deposit on your arrival.
Your details
We need names and addresses, including postcodes, of all guests.
Check In and Departure Times
Check in is between 4 and 6 pm and we ask that guests vacate their rooms by 10.30 am on day of departure. Please contact us if you would like to check in earlier or later than these times.  We can’t guarantee to be able to accommodate early check in or late departure.
Smoking Policy
The Arches is completely a non-smoking facility. Any charges resulting from deodorizing the property or other smoke-related maintenance shall be the financial responsibility of the occupant of said room; this includes but is not limited to false alarms with the Fire and Police service and lost revenue.
Damages Policy
Damage to hotel property – We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Removal of The Arches’ Property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing comes to light after the guest has departed, we reserve the right to make a charge to the guests’ credit/debit card, or send an invoice for the amount to the registered address.
Children
Sorry, we do not have facilities for children under the age of 18 years old.

KEY TERMS

  • Prices are per room per night, based on 2 sharing
  • Maximum occupancy: 2 people
  • deposit required; special terms for TT period
  • Check in between 4-6pm
  • Credit and debit card and bank transfer accepted

IMPORTANT

For the comfort of all guests…

  • No smoking permitted at the Arches
  • No stag nights or hen do’s
  • no loud noise
  • No children under 18
  • Amex and Diners card not accepted